Terms & Conditions

Off-Grid Collective Limited Terms & Conditions 

This document sets out the terms and conditions that apply to any sale at the Off-Grid Collective online store.


  1. Definitions

1.1. In these terms and conditions, references to “us” or “our” are references to Off-Grid Collective Ltd; and references to “you” or “your” are references to the purchaser of products at Off-Grid Collective.

1.2. The following terms shall have the following defined meanings:
“GST” means goods and services tax chargeable in accordance with the Goods and Services Tax Act 1985.


  1. Acceptance of these Terms and Conditions

By making a purchase, you accept and agree to these Terms and Conditions.


  1. Delivery and Purchases 

3.1. Off-Grid Collective Ltd will use all reasonable endeavours to ensure any product advertised by us online or in other publications will be available for purchase.  Despite our best efforts, from time to time errors or omissions may occur in relation to our product offerings. Off-Grid Collective Ltd reserves the right to reject a purchase or order, correct pricing, product details or availability.

3.2. Off-Grid Collective will use reasonable endeavours to arrange delivery of your Purchase in accordance with the timelines published on the Shipping page of our website.  

3.3. Please allow up to 7 days for delivery.  Orders that do not arrive or are lost in transit will be investigated with the respective carrier.  Please contact Off-Grid Collective as soon as you are aware of non-delivery.

3.4. Items from your order may not delivered in a single shipment. Your order may ship at different times, if every item is not in stock. In the event we have to backorder a product on your behalf, we will contact you and advise an ETA or assist you in finding a suitable replacement product.

3.5. All products are shipped directly to you from our suppliers’, dispatch is between 1-3 days and delivery to you will be 2-5 days thereafter. If we/our supplier is unable to supply your chosen product, we will advise you and provide an ETA as soon as we are aware of the delay.


  1. Online Orders - Acceptance

Your order on our online store is an offer to us to purchase the relevant products.  We will not accept your order until the time that you are e-mailed to confirm that the products you have ordered have been dispatched.


  1. Title, Risk and Possession

5.1. Title in your Purchase will pass to you when full payment is received by us.

5.2. When you purchase online, your Purchase will be at your risk from the time you sign to accept delivery.  Up until this time, the Purchase will be at our risk.

5.3. If you authorise either Off-Grid Collective or a courier to deliver without requiring a signature to accept the delivery, your Purchase will be at your risk from the dispatch of your delivery (No claim will be accepted for delivery damage by either Off-Grid Collective or the Courier). Unless otherwise stated, all orders are sent requiring a signature.


  1. Click and Collect

6.1. If you would like to pick up your Purchase, please choose the ‘pickup’ option when ordering online.  Payment must be made at the time of your order, not upon collection.

6.2. Pick up may not be available from all our suppliers. We will advise you if click and collect is available for your order and when the order is ready for collection as well as collection address.

6.3. We will contact you via phone or email to confirm your order is available for collection.


  1. Consumer Guarantees Act 1993 and Fair Trading Act 1986

Nothing in these Terms and Conditions affects your rights under the Consumer Guarantees Act and the Fair Trading Act.


  1. Images Used in Promotions, Publications and Online

We try to ensure that accurate images are used on our website at all times, however, the equipment that you use to view our website can impact on the way the products look, including their colour, size, texture and composition.  Measurements provided on our website are approximate only. Errors and omissions are to be expected


  1. Purchaser’s Use and Compliance

You are solely responsible for compliance with all legislation, regulations, laws and rules that apply to the use of any Purchase.


  1. Credit Notes and Vouchers

Any issued credit notes, vouchers or reward points are not transferable for cash but may be used for Purchases within 12 months of issue.  For further information relating to our rewards and points, please refer to our Rewards Terms and Conditions.


  1. Pricing

11.1. All prices listed are in New Zealand dollars and inclusive of GST.

11.2. Prices listed do not include freight and other delivery charges, please check our shipping page for further details.

11.3. If pricing is displayed incorrectly, to the extent permitted by law, Off-Grid Collective will not honour the inaccurate price and will reject or suspend any orders or purchases.

11.4. If we discover pricing is incorrect, Off-Grid Collective will make all reasonable attempts to contact you and ask you if you wish to continue with your order at the correct price.


  1. Promotional Pricing

12.1. From time to time promotional pricing will be available.

12.2. Promotional pricing will be clearly displayed allowing you to make informed decisions.

12.3. Rewards members may be entitled to exclusive offers and prices.

12.4. Rewards customers’ exclusive discounts will not apply in conjunction with promotional pricing.


  1. Warranties

13.1. Off-Grid Collective will honour any manufacturer’s warranty (by repairing, replacing or refunding the product, at Off-Grid Collective’s sole discretion) for 3 months following Purchase or for the duration of the manufacturer’s warranty, whichever is longest.

13.2. The warranty given in clause 13.1 will not apply if you alter, deliberately damage or misuse your Purchase in any way.

13.3. The warranty at clause 13.1 does not affect or limit any rights that you may have under the Consumer Guarantees Act in relation to your Purchase.

13.4. Where these Terms and Conditions relate to the sale of electrical goods, Off-Grid Collective warrants that Off-Grid Collective will comply with the Electricity (Safety) Regulations, or any other relevant legislation applicable at the time.


  1. Third Party Websites

Off-Grid Collective may direct you to third party websites.  Off-Grid Collective is not responsible for any information displayed on these websites.


  1. Privacy

15.1. All personal information provided by you in relation to your Purchase will be held by Off-Grid Collective in accordance with its obligations under the Privacy Act 1993.   You can contact Off-Grid Collective at sales@off-gridcollective.co.nz should you wish to view or correct the personal information which we hold about you.

15.2. Off-Grid Collective collects your personal information to fulfil your order and provide benefits in relation to our rewards, credits and accounts.

15.3. Off-Grid Collective will not provide your personal information to third parties for any other purpose other than order and delivery fulfilment.

15.4. If you opt in when placing an order, Off-Grid Collective may send you information regarding its products and services.


  1. Overseas Orders and Users

16.1. Off-Grid Collective delivers to New Zealand only, unless otherwise agreed to by Off-Grid Collective.  Orders placed for overseas addresses may be rejected, or, alternatively, we may contact you to obtain an alternative New Zealand address.

16.2. Our website is operated from New Zealand. The information contained on our website may not be appropriate in other countries or in other jurisdictions.  If you choose to access our website from somewhere other than New Zealand, you do so of your own initiative and are responsible for compliance with any applicable laws of that jurisdiction.


  1. Returns

Returns due to change of mind may be accepted at our discretion within 24 hours of delivery.  Please refer to our Returns Policy for further information.


  1. Payment

18.1. Payment for purchases must be made in New Zealand currency only.

18.2. Purchases online must be by VISA, Mastercard or Reward points.


  1. Limitation of Liability

19.1. To the maximum extent permitted by law, without restricting the limitations and exclusions of liability contained elsewhere in these terms and conditions and subject to clause 19.2, our liability in relation to the supply of the products and the products themselves is limited to the purchase price of the products in respect of which such liability arises.  To the maximum extent permitted by law, we have no further liability or responsibility for any direct, indirect or consequential injury, loss or damage whatsoever and howsoever arising.

19.2. Without restricting the limitations and exclusions of liability contained elsewhere in these Terms and Conditions, to the maximum extent permitted by law we are not responsible for any damage whatsoever caused either to the goods supplied or as a result of the malfunction of the goods if in our reasonable opinion:
(a)    The goods are fitted by unqualified tradespersons or are fitted in an unprofessional manner; or
(b)    The goods are adapted to a use or which they are not specifically intended; or
(c)    The goods are added to or repaired using components not recommended by us or by the manufacturer; or
(d)    The goods are improperly stored or transported.


  1. Force Majeure

Off-Grid Collective shall not be liable to the Purchaser for any loss or damage directly or indirectly arising in connection with any delay in delivery or where failure to deliver is outside of Off-Grid Collective’s reasonable control.


  1. Variation

We reserve the right to vary these Terms and Conditions in our absolute discretion without notice. The Terms and Conditions that apply to you are those which are current and in force at the time of your Purchase.